1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers. While we are committed to maintaining the security of data and privacy as much as we can reasonably do so, please note that it is impossible to guarantee security of data and privacy, so any data you provide in any way to our business is provided at your own risk.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 We use cookies on our website. Please see our cookie policy for details.
1.5 In this policy, “we”, “us” and “our” refer to UnconstrainedTime. For more information about us, see Section 14.
2. Credit
2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).
3. The personal data that we collect
3.1 In this Section 3 we have set out the general categories of personal data that we process.
3.2 We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, postal/mailing address and/or social media account identifiers. The source of the contact data is you.
3.3 We may process your “account data“. The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary reason we collect account data is so that you can purchase products from our website and we can get them shipped to you. The primary source of the account data is you although some elements of the account data may be generated by our website or systems it connects to (such as Shopify which we use for e-commerce).
3.4 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details, which would typically only be retained, in encrypted form, by the payment processing company(s) we use), and the transaction details which may be collected, processed and stored by the e-commerce company we use, which is: https://www.shopify.com/uk
The source of the transaction data is you.
3.5 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. Data from contact forms may be forwarded to one or more of our personnel.
3.6 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system, which includes Google Analytics and any other relevant systems.
3.7 We may obtain and process data pertaining to you as an affiliate and/or business partner (“affiliate data”). This may include your name, email address, telephone number, postal address, social media account identifiers, IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This data is primarily to enable us to recognize purchases by customers you have referred to us, as well as data such as statistics regarding potential customers you refer to us, and to pay commissions as appropriate. The source of data is you and your interaction with relevant areas of our website, and most of the relevant data will be initially collected, processed and stored by the affiliate platform we use to implement our affiliate program: https://uppromote.com/
We expect any affiliate or partner to agree to reciprocate this policy. For more details, see our page about our affiliate program.
3.8 Our website may also collect, use, and share data such as statistical or demographic data for any purpose relevant to our business (“aggregated data“). This data could be derived from your personal data but is not considered personal data because this data will not directly or indirectly reveal your identity as it is amalgamated with the data of other people.
3.9 Comments on our website or social media (“comment data”), which may also be used by the Akismet Anti-spam service our website uses. If you choose to leave a comment or reply to a comment on our website, that constitutes data which may include your name, email address, the contents of the comment, IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of this data is you and your use of our website or our social media channels.
3.10 Our website may also collect, use, and share data such as your name, email address, IP address, the source of that information, and any interactions you have with messages sent by relevant systems, for use in our mailing-list (“priority-list”) direct marketing system to inform you about our business and products etc. (“mailing-list data“). The source of this data is the data you enter into the web-form when you join our mailing-list (“priority list”). This data may also be collected, used and shared by the mailing-list management service we use, which is https://www.klaviyo.com/uk/
4. Purposes of processing and legal bases
4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
Legal Basis. Under the UK General Data Protection Regulation (UK GDPR), the legal basis we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
4.2 Operations – We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, and bills and other payment-related documentation. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract (such as relating to the purchase of one of our products).
4.3 Publications – We may process account data for the purposes of publishing such data on our website, social media accounts and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract (for example a contract relating to the purchase of one of our products).
4.4 Relationships and communications – We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
4.5 Direct marketing – We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.
4.6 Research and analysis – We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
4.7 Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
4.8 Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
4.9 Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
4.10 Legal claims – We may process your personal data where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
4.11 Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
5. Providing your personal data to others
5.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
5.2 Your personal data held in our website database will be stored on the servers of our hosting services providers https://www.bluehost.com/
5.3 We may disclose relevant data to our suppliers or subcontractors (including https://horologium.uk/ ) insofar as reasonably necessary for manufacturing, assembling, testing and shipping products you have ordered.
5.4 Financial transactions relating to our website and services may be handled by our payment services providers (including Shopify). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.shopify.com/uk
5.5 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
6. International transfers of your personal data
6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to a third country under UK and/or EU data protection law.
6.2 We may transfer your personal data between countries where we store or process the data, as relevant to the operation of our business.
6.3 The hosting facilities for our website are situated in the US (owned by https://www.bluehost.com/ ). The competent data protection authorities have made an adequacy determination with respect to the data protection laws of relevant countries. Transfers between relevant countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities. Some of the software our website uses may have been developed in other countries and may share some types of data with those countries.
6.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6.6 Encryption of data sent between us. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you may give us. Whenever information is transferred between you and us, you can verify that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
7. Retaining and deleting personal data
7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Relevant information we use to determine appropriate data retention periods include the UK legal requirement for a business to keep “business records” for a minimum of 6 years from the end of the financial year they relate to, best practice and statistic based decisions pertaining to direct marketing, and the existence of a contract between you and us such as if you choose to purchase one of our products including relevant refund and warranty periods. Our data retention periods may change at any time, without notice, with updates being detailed on this web-page within a reasonable time-period.
7.3 We will retain your personal data as follows:
(a) contact data will be retained for a minimum period of 8 years following the date of the most recent contact between you and us, and for a maximum period of 11 years following that date;
(b) account data will be retained for a minimum period of 8 years following the date of the most recent contact between you and us, and for a maximum period of 11 years following that date;
(c) transaction data will be retained for a minimum period of 8 years following the date of the most recent contact between you and us, and for a maximum period of 11 years following that date;
(d) communication data will be retained for a minimum period of 8 years following the date of the most recent contact between you and us, and for a maximum period of 11 years following that date;
(e) usage data will be retained for a minimum period of 8 years following the date of the most recent contact between you and us, and for a maximum period of 11 years following that date following the date of collection.
(f) other categories of data will be retained for a minimum period of 8 years following the date of the most recent contact between you and us, and for a maximum period of 11 years following that date following the date of collection.
7.4 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Your rights
8.1 In this Section 8, we have listed the rights that you have under data protection law.
8.2 Your principal rights under data protection law are:
(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/ and https://ico.org.uk/
8.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
6.5 How to complain. If you have any concerns about our use of your personal information, you can make a complaint to us, using our contact details.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
UK
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
13. Amendments
13.1 We may update this policy from time to time by publishing a new version on our website.
13.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
13.3 We may notify you of significant changes to this policy by email.
14. Our details
14.1 This website is owned and operated by Unconstrained Ltd..
14.2 We are registered in England and Wales: Co No. 15293105, and our registered office is at 175 Great Tattenhams, Epsom, Surrey KT18 5RA (no personal callers).
14.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form; or
(d) by email, using the email address published on our website.
15. Representatives
15.1 Our representative and data protection officer within the UK and EU with respect to our obligations under data protection law is UnconstrainedTime Ltd. and you can contact our representative using the contact form on this website.
Date: 20th November 2024